OPERATION GUIDE

How to Become a Member?

Click on the "Sign Up" text in the top right corner of the website. After entering the required information such as name, surname, email, and password, your membership will be completed.

What Should I Pay Attention to When Signing Up?

Make sure that the email address you use for registration is up-to-date. Information related to your orders and communication that we may establish with you in necessary cases will be provided through this channel.

You need to create a password that fully secures your membership.

How Can I Complete the Activation Process?

To complete the activation process, simply enter the required information (name, surname, email, and password) in the "Sign Up" section.

How Can I Place an Order?

To place an order, follow these steps:

Select the product(s) you want to purchase and click on the "Add to Cart" button.

After reviewing the quantity and price of the items in your cart, click on the "Complete Purchase" button.

Enter your registered email address and password.

Once you've completed your member login by entering your email address and password, choose your payment method, complete the payment step, and confirm your order.

The website includes technical steps that indicate essential stages for the establishment of the contract. These steps involve selecting the goods and services, entering delivery and payment information, and confirming the order.

How Do I Save My Address Information?

After logging in with your email address and password, follow these steps to save your address information:

Click on your username in the top right corner of the website after logging in.

Then, go to the left side and click on "Member Menu."

Select "My Address Information" in the menu.

Enter the required information in the "My Address Information" section.

Save the information by clicking on the "Save" button.

Additionally, you can save your address information during the billing address stage.

This process will help you save and update your address information on the website.

How Can I Cancel My Order?

Orders in the "Shipped" status cannot be canceled during the delivery stage. For orders with the "Shipped" status, you can return the package to the shipping company without opening the product box.

Please note that you can initiate the return of your order on the same day it was received.

How to Establish the Contract?

To establish the contract, it is necessary to select the goods and services. Afterward, follow the required steps, and once the order is completed, the Distance Selling Agreement is considered established when confirmed by you.

How Will the Product I Ordered Be Delivered to Me?

For the product to be delivered to you, it is essential that your delivery and payment information is entered accurately and completely.

How Is Data Security And Privacy at www.valnue.com?

our entire system is web-based, we send data known as "cookies" to visitors' web browsers for seamless recognition and swift verification of data security. These cookies, stored on visitors' computers/phones, are regularly updated at specific intervals to ensure optimal system performance. This practice allows us to enhance the user experience and maintain the highest standards of data security. If you have any concerns or questions about our use of cookies, please refer to our Privacy Policy or contact us for more information.

Data Security: For the personal data processed during the membership and ordering process, we have implemented all necessary administrative and technical measures. This information will be stored in accordance with the highest electronic and physical security standards. Access to this data will be restricted to authorized personnel only, and in mandatory situations, user consent will be obtained to access the information. Our system operates within the framework of current national and international regulations to ensure the utmost security and compliance.

When Will My Order Arrive?

The delivery time for your orders begins upon receipt of payment confirmation and dispatches once the products are sourced from the supplier. Domestic delivery times by shipping companies typically range from 1 to 5 days.

Processing Orders Outside Business Hours and Weekends:

Since our business hours are from 09:00 to 18:00, orders placed outside these hours will be processed on the next business day, starting with the beginning of business hours.

Can Delivery and Billing Addresses Be Different?

During the purchase process, you have the option to enter different delivery and billing addresses as needed.

Is Shipping Charged at www.valnue.com?

You can view the shipping company that will deliver your order in the shipping section. The shipping fee for the products you purchase through our website is paid by the buyer, and shipping is free for purchases of €300 and above.

Does Delivery Have to Be Only to the Specified Address?

All shipments made through our website are delivered to the address specified during the order process. It is not possible to deliver goods directly from the courier's branch.

In the event that the recipient is not at the address, a second delivery attempt is made to the specified address. If there is a request to change the delivery address, the necessary procedures can be completed by contacting the sales representatives. However, the recipient's name cannot be changed.

All shipments made through our website are delivered to the address specific during the order process. It is strictly prohibited to deliver goods directly from the courier’s branch. 

If My Order Cannot Reach Me, Will It Be Canceled?

It is crucial to accurately record your phone numbers when registering for membership and entering your address information. In the event that we cannot establish contact with you for security reasons, your order will be canceled, and a refund will be processed.

Is the Contract Established Regarding Electronic Commerce Stored in Electronic Medium?

In accordance with Article 20/1 of the Distance Contracts Regulation, "The seller or provider must keep information and documents related to each transaction regarding the right of withdrawal, information, delivery, and other obligations regulated under this Regulation for three years." Contracts established within this scope are stored in our systems for this period. The Distance Sales Agreement related to electronic commerce can be accessed during the payment stage, one of the order steps.

How Can Errors in Data Entry or Quantity of Ordered Products Be Checked Before Completing the Order?

Before placing the order, technical tools such as retrieving and modifying the summary order form are provided to identify and correct errors in your data entry in a clear and understandable manner.