RETURN AND EXCHANGE TERMS AND RELATED LEGAL PROVISIONS

• In the formulation of product return and exchange conditions, the practices of Law No. 6502 on Consumer Protection, Law on the Regulation of Electronic Commerce, and Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce have been taken into consideration.

• For products purchased through our website that are defective, unsatisfactory, or flawed upon arrival, you are required to contact us through the online support section on our website within 14 days from the delivery date, along with a defect notification, to initiate a return request.

• You are required to return the product/products in the same condition as they were received, complete and undamaged.

• For the Buyer to return the delivered product for any reason; the product must be preserved in its original packaging, returned in its entirety with all packaging materials, without any physical damage. Additionally, all original and duplicate copies of the invoice must be sent together with the products.

• Article 15 of the Distance Contracts Regulation regulates exceptions to the right of withdrawal. According to this legal provision;

Unless agreed otherwise by the parties, the consumer cannot exercise the right of withdrawal for contracts related to the delivery of perishable or goods that may expire after delivery, and for goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery; as well as for contracts related to the delivery of items such as underwear, earrings, which are not suitable for return due to health and hygiene reasons.

• Article 20 of the relevant Regulation regulates the obligation to retain information and the burden of proof. According to this provision;

The Seller or provider is obligated to keep information and documents related to each transaction regarding the right of withdrawal, information, delivery, and other obligations regulated under this Regulation for a period of three years. In the event that the Buyer defaults on payment transactions made with a credit card, the Buyer acknowledges, declares, and undertakes that they will pay interest and be responsible towards the bank in accordance with the credit card agreement between the cardholder and the bank. In this case, the respective bank may resort to legal means; demand the incurred expenses and attorney fees from the Buyer, and in any case, in the event of the Buyer's default on the debt, the Buyer accepts, declares, and undertakes to pay the damages incurred by the Seller due to the delayed performance of the debt.

• In the event of disputes that may arise, complaints and objections will be submitted to the Consumer Problems Arbitration Board or Consumer Court in the place where the consumer resides or where the consumer transaction is conducted, including the monetary limits specified in the law. According to the Notification Regarding the Increase of Monetary Limits Stated in Article 68 of the Law on Consumer Protection No. 6502 and Article 6 of the Consumer Arbitration Boards Regulation for the year 2023, the value for applications to the Consumer Arbitration Boards is as follows:

For disputes with a value below 66,000 Turkish Liras in applications made in 2023, the Provincial or District Consumer Arbitration Boards are competent.

• According to the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce; alternative dispute resolution mechanisms do not hinder the parties' right to resort to other legal remedies.