WARRANTY TERMS AND RELATED LEGAL PROVISIONS

• While formulating warranty terms, the basis has been the Law on Consumer Protection No. 6502, the Turkish Civil Code No. 6098, and relevant regulations. Article 48 of the Law on Consumer Protection No. 6502 regulates distance contracts. According to this legal provision;

"A distance contract is an agreement established through a system created for the remote marketing of goods or services, without the simultaneous physical presence of the seller or provider and the consumer. Such contracts are formed using remote communication tools, both up to the moment the contract is established and at the moment of its establishment.

The consumer is informed clearly and comprehensibly by the seller or provider, before accepting a distance contract or any corresponding offer, about the details specified in the regulation. Upon confirmation of the order, the consumer undertakes the obligation to make payment. The burden of proof regarding the consumer being informed lies with the seller or provider.

The seller or provider fulfills their commitment within the promised period from the moment the consumer's order is received. In the sale of goods, this period cannot exceed thirty days under any circumstances. If the seller or provider fails to fulfill their commitment within this period, the consumer has the right to terminate the contract.

The consumer has the right to withdraw from the contract without stating any reason and without paying any penalty within fourteen days. It is sufficient that the notification of the exercise of the right of withdrawal is directed to the seller or provider within this period. The seller or provider is obligated to prove that the consumer has been informed about the right of withdrawal. If the consumer is not properly informed about the right of withdrawal, they are not bound by the fourteen-day period to exercise their right of withdrawal. In any case, this period ends one year after the expiration of the withdrawal period. The consumer is not responsible for changes and deterioration occurring due to the usual use of the goods within the withdrawal period.”

If the right of withdrawal is to be exercised, the goods/services should not be used, and protective tapes should not be removed. The orders can be canceled on the same day. There is no return or exchange for specific product categories of thongs, briefs, and bodysuits.

• In this context, if you place an order through the website you are using, you are considered to have accepted the distance sales contract by reading the provided pre-information.

• Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (Official Gazette: 27/11/2014 - No: 29188) regarding the sale and delivery of the purchased product, as well as other applicable legislation.

• Each purchased product is delivered to the person and/or organization at the address indicated by the buyer within a reasonable time frame, subject to not exceeding the legal period of 30 days and depending on the distance of the order location. If the product is not delivered within this period, the buyer has the right to withdraw from the contract.

• Shipping fees, including the cost of delivery, will be borne by the buyers. Shipping is free for orders of 300 € and above.

• The purchased product will be delivered complete, in accordance with the specified qualities in the order, and in the quantity and form displayed on the website.

• In the event that the sale of the purchased product becomes impossible due to unforeseeable force majeure or similar circumstances that the seller cannot anticipate, the seller will notify the buyer of this situation in writing within three days. In this case, the seller is obliged to refund all payments received, including any delivery costs, within fourteen days from the date of notification.

• According to Article 8 of the Law on Consumer Protection No. 6502, a defective product is a product that, at the time of delivery to the consumer, is contrary to the contract due to not conforming to the agreed sample or model or lacking the characteristics it objectively should possess. In addition, according to Article 223 of the Turkish Code of Obligations No. 6098; the buyer has an obligation to inspect the sold goods and notify the seller. According to this provision; The buyer must inspect the condition of the acquired item as soon as possible within the ordinary course of business and, if they discover a defect that triggers the seller's liability, they are obliged to notify the seller within a reasonable period. If the buyer neglects to inspect and make a notification, they are considered to have accepted the item. However, this provision does not apply if there is a defect that cannot be discovered through ordinary inspection. If such a defect is later discovered, it must be immediately reported to the seller; if not reported, the item is considered accepted with that defect. In accordance with these provisions, the buyer is required to inspect the item within a reasonable period and, if a defect is detected, promptly notify the seller without delay.

• For warranty conditions to be valid, be sure to inspect the product during the delivery of the shipment.

• Our company is not responsible for damages caused by the carrier or the shipping company during the delivery.

• Apart from damages caused by the carrier or the shipping company during delivery, if there is any abnormal condition such as visible damage, dent, wetness that can be noticed without opening the package, the buyer should request the delivery personnel to prepare a report.